Account Deletion Policy for Mobilize App

How to Delete Your Mobilize App Account

At Mobilize App, we respect your right to control your personal data. This page outlines the process for deleting your account and what happens to your data when you do.

Option 1: Deleting Your Account Within the App

You can delete your account directly from the Mobilize App by following these steps:

Open the Mobilize App

Navigate to the “Profile” tab in the bottom navigation bar

Tap on “Settings” (gear icon in the top right corner)

Scroll down and select “Account Settings”

Tap on “Delete Account”

Review the information about account deletion

Enter your password to confirm

Tap “Delete My Account” to confirm your decision

Option 2: Request Account Deletion via Email

If you’re unable to access the app or have difficulty with the in-app deletion process, you can request account deletion by:

Sending an email to support@mobilize-app.com

Include the subject line: “Account Deletion Request”

Provide your registered email address and username

We will respond within 3 business days to confirm receipt and may request verification of your identity

What Happens to Your Data

Data That Will Be Deleted:

When you delete your account, the following data will be permanently removed from our active systems within 30 days:

Personal profile information (email address, username, full name)

Custom exercises and programs you’ve created

Workout logs and history

Pain scale tracking data

User notes and observations

Saved favorites and preferences

Data That May Be Retained:

Some information may be retained for legal and business purposes:

Financial Records: If you made purchases, transaction records may be retained for 7 years as required by applicable accounting and tax laws. These records will not include complete payment details.

Anonymized Usage Data: Aggregated, anonymized usage statistics may be retained for analytics purposes but will not be personally identifiable.

Backup Systems: Your data may remain in encrypted backup systems for up to 90 days before being permanently purged.

Legal Requirements: Information may be retained if required by law, court order, or to detect/prevent fraud.

Subscription Management

Deleting your account does not automatically cancel any active subscriptions. To avoid being charged, please cancel your subscription before deleting your account:

For iOS users: Manage subscriptions through Apple App Store settings

For Android users: Manage subscriptions through Google Play Store settings

Processing Time

Account deletion requests are typically processed within 30 days. You will receive an email confirmation when your account deletion has been completed.

If you have any questions about account deletion or data retention, please contact us at support@mobilize-app.com.

Last Updated: June 3, 2025